At a Glance
- Tasks: Support critical data platforms using SQL and ITRS Geneos in a dynamic environment.
- Company: Join Citi, a leader in financial services with a global reach.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and automation.
- Why this job: Make an impact by modernising data services and enhancing client-facing systems.
- Qualifications: 5+ years in application support and strong SQL skills required.
The predicted salary is between 81000 - 99000 $ per year.
Support Citi’s business-critical data platforms using SQL and ITRS Geneos in a hybrid, globally distributed operation. Apply engineering-focused production expertise across 24×6 coverage. As a Senior Production Support Analyst in Securities Services, you will support DCP applications, reporting platforms, and client-facing financial systems. The work combines incident management, platform monitoring, automation, and controlled technology change. You will contribute to modernisation involving cloud data lakes, client migration, and consolidated data services.
Key Responsibilities:
- Deliver L2 incident triage, investigation, escalation, and resolution
- Coordinate platform checks, monitoring, handovers, and ServiceNow communication
- Manage client-impacting incident communication with internal stakeholders
- Drive problem management to remove recurring root causes
- Support automation, observability, change, and release activities
Requirements:
- Five-plus years in application support, production management, or platform operations
- Administrator-level ITRS Geneos monitoring and alerting experience
- SQL proficiency across relational and cloud databases
- ITIL-aligned incident, problem, and change management experience
- Practical Shell or Python scripting ability
- Bring production support, monitoring, SQL, and automation expertise to Citi’s evolving Securities Services data platform environment.
Senior Production Support Analyst in Mississauga employer: Citi
Citi stands out as an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within its global technology teams. With a commitment to employee growth, Citi provides access to extensive learning resources and a hybrid working model that promotes work-life balance, ensuring that you can thrive both personally and professionally. Join us to make a meaningful impact in the financial technology sector while enjoying competitive compensation and comprehensive wellbeing support.
