Operate Citi’s data and reporting platforms with SQL, Grafana, and ITRS Geneos across a hybrid, 24×6 global support model. Protect reliable client-facing services. This senior operational role sits within Citi’s Securities Services DCP Production Support team. You will monitor data platforms, investigate quality issues, coordinate regional handovers, and support institutional-investor services. The position offers involvement in cloud data lake adoption, platform migration, and consolidation of multi-business-line data services. Key Responsibilities:
Perform start-of-day checks and continuous platform monitoring Maintain SLA adherence through structured regional handovers Investigate data and application incidents using ServiceNow Improve dashboards, observability, and monitoring initiatives Serve as platform SME and coach junior analysts Requirements:
Five-plus years supporting data pipelines, reporting, or financial applications Hands-on ITRS Geneos dashboard configuration and alert management SQL skills for relational and cloud database investigations Global follow-the-sun support and cross-regional coordination experience Bachelor’s degree or equivalent professional experience Use data operations, monitoring, SQL, and stakeholder communication skills to support Citi’s globally distributed client platforms.
#J-18808-Ljbffr
Data Platform Operations Analyst in Mississauga employer: Citi
Citi stands out as an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within its global technology teams. With a commitment to employee growth, Citi provides access to extensive learning resources and a hybrid working model that promotes work-life balance, ensuring that you can thrive both personally and professionally. Join us to make a meaningful impact in the financial technology sector while enjoying competitive compensation and comprehensive wellbeing support.
