At a Glance
- Tasks: Manage critical applications, ensuring stability and performance for global financial operations.
- Company: Join Citi, a leading global financial institution with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible hybrid work, and professional development opportunities.
- Other info: Dynamic role with mentorship opportunities and exposure to large-scale systems.
- Why this job: Make a real impact on global systems while growing your technical expertise.
- Qualifications: 6+ years in application support and hands-on cloud infrastructure experience required.
The predicted salary is between 83250 - 101750 $ per year.
As a Senior Application Support Analyst, Assistant Vice President at Citi, you will take ownership of mission-critical production applications, ensuring the stability, performance, and continuous availability that global financial operations depend on. This is a senior-level role with real influence — you will act as a subject matter expert, coordinate across technology and business teams, and directly shape the reliability of systems used by traders, business users, and operations teams worldwide. If you thrive in a fast-paced environment where your technical decisions have tangible impact, this role offers the scope, autonomy, and cross-functional reach to make that count.
Responsibilities
- Manage and maintain production application environments, ensuring stability, quality, and performance consistently meet agreed service levels.
- Monitor applications continuously across the trading day, perform start-of-day health checks, execute same-day risk reconciliations, and coordinate regional handovers to maintain uninterrupted operations.
- Assess the risk and business impact of production incidents, escalate issues to the appropriate technology and business teams in a timely manner, and ensure resolution within service level commitments.
- Identify and implement improvements to application stability, efficiency, and effectiveness by leading or contributing to active support projects across these themes.
- Partner with development and production support teams to define scope for complex application enhancements, prioritise bug fixes, and coordinate end-to-end release participation from testing through to deployment.
- Identify security vulnerabilities and technology risks within the current environment, communicate their impact clearly, and ensure contingency plans are in place to maintain user availability.
- Serve as a subject matter expert and point of escalation for senior stakeholders, interfacing with internal technology groups, vendors, and business users to resolve issues and align on priorities.
- Coach and mentor junior analysts, setting standards for technical documentation, operating procedures, and quality of delivery across the team.
Required qualifications & skills
- 6 or more years of experience in application support, production systems management, or a closely related technical operations role.
- Hands-on experience supporting applications built on cloud infrastructure, including microservices architectures and cloud-hosted database technologies.
- Practical knowledge of messaging and event-streaming platforms such as Kafka or Solace, and experience supporting containerised application environments.
- Working knowledge of active monitoring tools used to track application health and performance in production environments.
- Ability to analyse and monitor IP network traffic, with a solid understanding of web technologies and how they interact within production systems.
- Demonstrated ability to lead within a team setting, communicate complex technical information clearly to a range of stakeholders, and plan and organise workload across multiple concurrent priorities.
- Bachelor's degree or equivalent practical experience in a relevant technical discipline.
Beneficial skills & qualifications
- Experience leading requirement-gathering efforts across multiple large-scale development projects running simultaneously.
- Familiarity with storage and archiving procedures in enterprise production environments.
- Background in post-implementation analysis and system design validation following application releases.
What we offer
- A hybrid working model with 3 days in the office and 2 days working remotely, giving you structure and flexibility in equal measure.
- Genuine ownership of production stability and improvement initiatives, with the autonomy to make decisions and drive outcomes at a senior level.
- Exposure to complex, large-scale systems across a global technology organisation, with the opportunity to broaden your expertise and deepen your specialism.
- Access to learning and development programmes that support your continued professional growth and long-term career progression at Citi.
- Competitive compensation and a comprehensive benefits package designed to support your financial wellbeing and overall quality of life.
- A collaborative team environment where your contributions are recognised and your technical leadership shapes how the broader team performs.
Apply today to bring your application support expertise to a role where your work keeps critical financial systems running reliably for clients and colleagues around the world.
Applications Support Senior Analyst in Mississauga employer: Citi
Citi stands out as an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within its global technology teams. With a commitment to employee growth, Citi provides access to extensive learning resources and a hybrid working model that promotes work-life balance, ensuring that you can thrive both personally and professionally. Join us to make a meaningful impact in the financial technology sector while enjoying competitive compensation and comprehensive wellbeing support.
