Relationship Associate – AVP in Middlesex

Citi is looking for a Senior Relationship Associate to play a central role in managing and deepening client relationships across a global banking network. In this position, you will work closely with Relationship Managers and product partners to deliver seamless client service, coordinate credit processes, and ensure regulatory requirements are met — directly shaping the experience clients have with Citi. This is a high-impact role where your ability to manage complex, multi-stakeholder situations translates into measurable outcomes for clients and the business.

Responsibilities

• Serve as a primary point of contact for client networks and internal operational teams, managing escalations and resolving issues efficiently to maintain service continuity.
• Lead the timely completion of Know Your Client (KYC) and other regulatory requirements, collaborating with Relationship Managers and product partners to meet compliance deadlines.
• Support client onboarding for new relationships and subsidiaries, coordinating credit set-ups and ensuring all initial documentation is completed accurately.
• Coordinate credit requests and approvals across Citi’s global network, partnering with credit administration to keep all credit documentation – including FX, derivatives, loans, and letters of credit – current and accurate.
• Engage with product partners and global coverage teams to identify revenue opportunities and match relevant products to client needs.
• Monitor credit line usage and participate in annual client reviews alongside Independent Risk teams to maintain a clear and up-to-date view of client risk exposure.
• Maintain accurate client legal and marketing hierarchies, and ensure periodic client support discussions are documented to the required standard.
• Apply sound judgement when assessing business decisions, upholding regulatory compliance, ethical standards, and transparent reporting of any control issues.

Required Qualifications & Skills

• 5 to 8 years of relevant experience in client relationship management, banking, or a related financial services function.
• Demonstrated ability to manage multiple complex, time-sensitive priorities across cross-functional and global teams.
• Working knowledge of KYC, credit documentation, and regulatory compliance processes within a banking environment.
• Strong analytical skills with the ability to assess and act on dynamic information from multiple sources to support sound business decisions.
• Clear and effective communication skills, with the ability to engage confidently with clients, senior stakeholders, and internal partners.
• Bachelor’s degree or university-level qualification, or equivalent professional experience.

What We Offer

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility without losing the benefits of in-person collaboration.
• Exposure to Citi’s global client network and the opportunity to build expertise across multiple products and markets.
• Structured learning and development opportunities to support your continued professional growth in financial services.
• Wellbeing support and resources designed to help you perform at your best inside and outside of work.
• A competitive compensation and benefits package that recognises the impact you bring to the team and your clients.
• A collaborative, high-performing team environment where your judgement, initiative, and client focus are genuinely valued.