At a Glance
- Tasks: Support enterprise tech adoption and enhance customer success with Splunk expertise.
- Company: Join Splunk, a leader in tech solutions, as part of Cisco's innovative team.
- Benefits: Enjoy competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic role with mentorship opportunities and career advancement potential.
- Why this job: Make a real impact by guiding organizations in cybersecurity and IT operations.
- Qualifications: 3+ years in technical support and strong relationship-building skills required.
The predicted salary is between 135000 - 165000 $ per year.
Technical customer success specialists at Splunk support enterprise technology adoption, using Splunk expertise and advisory skills remotely anywhere in Western Canada. As part of Cisco, Splunk’s Customer Success team guides enterprise organizations across cybersecurity, observability, and IT operations platforms. This specialist supports technical health, Splunk Cloud and Enterprise deployments, customer adoption, and measurable technology value. The role combines product support, technical planning, relationship building, and critical issue management.
Key Responsibilities:
- Act as technical health contact for Public Sector customers
- Oversee Technical Adoption Plan execution across multiple teams
- Mentor customers on technical health and deployment methodologies
- Coordinate critical issues, upgrades, add-ons, and maintenance windows
- Review usage metrics and performance during virtual QBRs
Requirements:
- Three-plus years in technical support or related experience
- Two-plus years building customer relationships and handling commercial accounts
- Communicate technical concepts to non-technical audiences
- Work independently and as part of a team
- Achieve Splunk Architect Certification within one year
- Apply technical support, customer advisory, and Splunk deployment expertise to improve platform health and adoption across enterprise accounts.
Splunk Technical Customer Success Specialist in Vancouver employer: Cisco Systems, Inc
Cisco is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Software Technical Leader role based in vibrant Vancouver, BC or Toronto, ON. Employees benefit from a strong emphasis on professional growth through mentorship opportunities, cutting-edge projects in cloud-native services, and a commitment to work-life balance, all while contributing to meaningful solutions that shape the future of technology.
