Support Splunk customers remotely across Western Canada through technical health expertise, adoption planning, and clear communication with technical and non-technical audiences. As a Customer Success Specialist at Splunk, a Cisco company, you will guide enterprise customers through Splunk Cloud and Enterprise adoption. You will provide product support, advisory services, mentorship, and recommendations while coordinating technical adoption plans with account strategies. The work focuses on cybersecurity, observability, IT operations platforms, and efficient technology use. Key Responsibilities:
Address technical health issues for Public Sector customers Oversee technical adoption plan execution across multiple teams Provide mentorship and recommendations for customer technical health Coordinate critical issue response, upgrades, add-ons, and maintenance windows Review service levels, usage metrics, and environment performance virtually Requirements:
Three or more years in technical support or related experience Two or more years building customer and commercial relationships Strong verbal and written communication skills Ability to work independently and within a team Splunk Architect Certification within one year of starting Bring technical support, customer relationship, and Splunk adoption expertise to strengthen enterprise platform health across Western Canada.
#J-18808-Ljbffr
Technical Customer Success Specialist in Sherbrooke employer: Cisco Systems, Inc
Cisco is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Software Technical Leader role based in vibrant Vancouver, BC or Toronto, ON. Employees benefit from a strong emphasis on professional growth through mentorship opportunities, cutting-edge projects in cloud-native services, and a commitment to work-life balance, all while contributing to meaningful solutions that shape the future of technology.
