At a Glance
- Tasks: Support insurance claims and provide top-notch bilingual customer service.
- Company: Join the dynamic team at Couche-Tard/Circle K in Laval.
- Benefits: Permanent full-time position with a stable work schedule.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers navigate their claims smoothly.
- Qualifications: DEC in secretarial studies or administration and customer service experience required.
The predicted salary is between 39600 - 48400 $ per year.
Support insurance claims on site in Laval using bilingual customer service, telephone communication, and administrative coordination skills.
This permanent full-time position works 37.5 hours weekly.
Reporting to the Claims Manager at Couche-Tard/Circle K, the Claims Customer Service Agent serves operators and customers.
The position coordinates claim files, follows up with operations, clients, insurers, and adjusters, and supports the Insurance and Claims department.
A DEC in secretarial studies or administration is required.
Key Responsibilities
- Act as contact for bodily injury and property claims
- Coordinate claim files under established billing protocols
- Follow up with operations, clients, insurers, and adjusters
- Handle telephone complaints related to customer service claims
- Provide administrative support and prepare statistical report documents
Requirements
- DEC in secretarial studies or administration
- At least one year of relevant telephone customer service experience
- Excellent command of the Office suite
- Rigor, organization, autonomy, diplomacy, and priority management
- Advanced French and English, spoken and written
Apply bilingual customer service, claims coordination, and administrative skills supporting Couche-Tard/Circle K in Laval.
Claims Customer Service Agent in Laval employer: Circle K
At Couche-Tard/Circle K, we pride ourselves on being an excellent employer by fostering a culture of diversity and inclusion, where every employee's unique contributions are valued. Our Northeast Business Unit offers meaningful opportunities for professional growth through continuous learning and collaboration with cross-functional teams, ensuring that our Merchandise Analysts can thrive in a dynamic environment. With a commitment to operational excellence and a supportive workplace, we empower our employees to drive data-driven decision-making that directly impacts our business success.
