Enhance IT support services as a Major Incident Management Specialist with Express Scripts Canada in a hybrid role. Leverage your analytical and communication skills to resolve high-severity incidents swiftly and effectively.
Join the IT Support Services team at Express Scripts Canada, where you'll engage in managing critical technology incidents. Bringing 2-4 years of major incident management experience, you'll lead technical teams and ensure timely service restoration. Your role will involve problem-solving, documentation maintenance, and collaboration with both stakeholders and support teams.
Key Responsibilities:
- Lead Major Incident Management process to restore services quickly
- Coordinate with teams for effective incident resolution
- Distribute incident communications and manage French translations
- Maintain documentation and incident management artifacts
- Support root cause analysis and implement long-term solutions
Requirements:
- Post-secondary degree in Computer Science or IT
- 2-4+ years in Major Incident Management
- ITIL Foundation v4+ certification required
- ServiceNow experience; admin certification preferred
- Strong customer service skills for effective resolution
Support the IT landscape at Express Scripts Canada and drive excellence in incident management.
Major Incident Management Specialist at Express Scripts in Mississauga employer: Cigna Health and Life Insurance Company
Express Scripts Canada Pharmacy in Mississauga is an exceptional employer that prioritizes the well-being of its employees while fostering a collaborative and supportive work culture. With competitive pay, a comprehensive total rewards package, and ample opportunities for professional growth, you will be empowered to make a meaningful impact on patient care and contribute to better health outcomes for our members.
Contact Details:
Cigna Health and Life Insurance Company Recruitment Team
