Operate enterprise AI platforms at Ciena using Microsoft 365 Copilot, Copilot Studio, and LLM gateway administration expertise. Support reliable, secure services at scale.
As Senior Analyst, AI Operations and Governance, you will administer AI services and operational controls across Ciena. The work spans platform health, access management, governance, reporting, and service management. You will collaborate with Enterprise Architecture, Security, Infrastructure, Data and Analytics, Legal, Privacy, Compliance, and business teams.
Key Responsibilities:
- Administer Copilot licensing, access, configuration, and service health
- Monitor AI platforms, incidents, readiness, and root-cause analysis
- Operate LLM gateways with routing, quotas, and audit logging
- Govern agent registration, approval, deployment, and retirement
- Maintain dashboards for usage, costs, errors, and policy events
Requirements:
- Five-plus years in enterprise platform administration or related technology roles
- Hands-on Microsoft 365, Copilot, Copilot Studio, and Entra ID experience
- Experience operating enterprise AI, LLM, or API gateways
- Knowledge of security controls, authentication, authorization, and audit logging
- PowerShell, Python, REST API, or workflow automation skills
Bring AI platform administration, governance, monitoring, and automation expertise to Ciena's enterprise operations.
Senior AI Operations Analyst employer: Ciena Corporation
Ciena is an exceptional employer that prioritizes a people-first approach, fostering a flexible work environment that encourages individual growth and well-being. Located in Ottawa, our culture emphasizes innovation and collaboration, providing employees with opportunities to contribute to cutting-edge technology while making a meaningful impact on society. With a comprehensive benefits package and a commitment to diversity and inclusion, Ciena is dedicated to creating a workplace where every employee feels valued and empowered.
