Administration Attendant II in Québec

Job Title & Status

Official Internal Job Title: Administration Attendant II

Status: Regular

Job Description

En tant que préposé(e) à l'administration, tu joues un rôle clé dans le suivi administratif des dossiers d'assurance (invalidité, assurance vie, maladies graves et assurance santé). Tu contribues au bon fonctionnement des activités en assurant un traitement rigoureux des dossiers, conformément aux procédures établies, tout en réalisant diverses recherches et suivis auprès des adhérents et des partenaires. Ta contribution à l'équipe

• Recevoir les appels téléphoniques et répondre aux questions générales de la clientèle
• Traiter les demandes de recherche de coordonnées des clients ainsi que les retours de courrier, conformément aux procédures établies.
• Assurer les suivis requis auprès des adhérents, des employeurs et des TPA lorsque des documents ou des renseignements sont manquants
• Effectuer la saisie de données dans les systèmes et veiller à l'exactitude et à la mise à jour de l'information
• Effectuer les demandes d'expertises médicales à la demande des agents de règlement et procéder au paiement des frais associés aux expertises et aux formulaires
• Valider les garanties d'assurance vie des adhérents dans les systèmes et ouvrir les dossiers correspondants
• Vérifier et valider les documents reçus, tels que les testaments, certificats de décès et renseignements sur les bénéficiaires, puis transmettre les dossiers complets pour paiement
• Préparer et expédier diverses correspondances, notamment les demandes de dossiers médicaux auprès des médecins, hôpitaux et autres intervenants

Qualifications

• Diplôme d'études collégiales
• Expérience pertinente en administration
• Excellentes aptitudes pour l'organisation et le suivi de dossiers
• Bonnes habiletés de communication et de service à la clientèle
• Aisance avec les outils informatiques et les systèmes de gestion

Hybrid Work

#LI-Hybrid

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Follow us on Instagram ! @beneva.ca English video Here, you can give meaning to your talent in a way that feels authentic to you.

Company Purpose

True to its purpose, Beneva places people at the heart of its actions and contributes to the well‐being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Here, you can give meaning to your talent in a way that feels authentic to you. We welcome people for who they are and what makes them unique. Because at the end of the day, those differences help us grow together. We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well‐being of our employees. Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program.

We want you to keep you happy. At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment. We also respect our fellow man by being involved in many social causes. We support concrete actions to give back to the community and encourage the social engagement of our employees. We put people first. We support them through all stages of their life by giving them peace of mind and we contribute to the well‐being of the community. Follow us on LinkedIn

We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life. Also, to help you strike the proper work‐life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode. We like you just the way you are! That's why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all. Whether you're an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance. We offer you the means to enhance your knowledge, develop your abilities and launch your career.

• competitive salary
• defined benefit pension plan
• group insurance for you and your family
• flexible schedule
• vacation time
• hybrid work mode
• telemedicine service
• Employee Assistance Program