Director, Client Onboarding & Service in Vancouver

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

What You’ll Be Doing

The Director, Client Onboarding & Service will report to the Senior Director, Client Onboarding & Service and is accountable to direct, lead and manage a team of onboarding and service professionals responsible for onboarding and servicing CIBC Commercial Banking and Capital Markets clients. The Director is responsible for ensuring clients experience professional onboarding and servicing, while maintaining effective relationship management and maximizing cash management revenue in Canada.

The Director is responsible for providing a seamless, professional and integrated end-to-end experience for CIBC clients with a strong focus on helping Global Transaction Banking achieve its strategic goal of being #1 in client relationships.

How You’ll Succeed

• Leadership – Manage a professional Onboarding & Service team, who work directly with clients, front office personnel and other CIBC stakeholders to ensure an efficient business process is consistently executed and a positive client experience is consistently achieved.
• Consultation – Provide consultation to the Cash Management Sales Team by reviewing and providing input on cash management proposals; and participating in sales presentations (when required for assigned deals) to provide implementation insights and support.
• Client Onboarding and Service – Oversee all aspects of client Onboarding and Service and build and leverage relationships with clients as well as internal and external partners.
• Cross-Functional Collaboration – Partner, build and leverage relationships with stakeholders across Transaction Banking, Commercial Banking, Capital Markets, Operations and other internal and external partners to ensure seamless client onboarding and service delivery.
• Process Transformation & Operation Excellence – Collaborate with regional and national teams to ensure policies and procedures are consistently understood, communicated, and followed across all locations.

Who You Are

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people.
• You have experience in a relationship management and leadership position and/or process background.
• You know success is in the details. You have strong understanding of procedures and risk management concepts.
• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You put our clients first. You have well-developed client and relationship management skills.
• You’re proficient with Microsoft Office suite.
• You have a minimum of Bachelors or equivalent degree in Business, Finance, Accounting, or related field.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.