At a Glance
- Tasks: Engage with clients to discuss repayment options and provide tailored solutions.
- Company: Join CIBC, a leading financial institution with a commitment to client support.
- Benefits: Full-time role with flexible shifts, competitive pay, and career advancement opportunities.
- Other info: Onsite training followed by potential remote work for flexibility.
- Why this job: Make a difference in clients' lives while developing your negotiation and analytical skills.
- Qualifications: Experience in customer service and collections management is a plus.
The predicted salary is between 45000 - 55000 $ per year.
Support CIBC clients as a Credit Counsellor in Vancouver, using analytical thinking and negotiation to discuss repayment options. This is a full-time, shift-oriented role.
Working in CIBC's Client Account Management Department, you will assess client profiles and understand payment difficulties.
You will explain contractual obligations, discuss solutions, and help prevent further delinquencies.
The position involves client engagement, collections management, and accurate information capture across multiple systems.
The role begins onsite at 400 Burrard Street for at least 60 days, with possible Agent@Home work afterward.
Key Responsibilities
- Connect with clients about CIBC products and outstanding debts
- Assess client profiles and ask relevant repayment questions
- Discuss repayment options and potential solutions with clients
- Explain contractual terms and obligations clearly
- Manage incoming and outbound calls professionally
Requirements
- Experience or skills in collections management and customer service
- Strong analytical thinking and problem-solving abilities
- Negotiation skills for discussing repayment solutions
- Ability to capture accurate information across multiple systems
- Flexibility for evening and weekend shifts
Use client engagement, credit knowledge, and negotiation skills to support repayment solutions as CIBC's Vancouver Credit Counsellor.
Credit Counsellor Client Account Management in Vancouver employer: CIBC
CIBC is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Toronto. As an Equity Research Associate intern, you will gain invaluable insights and hands-on experience in global markets while working alongside industry experts, all within a supportive environment that prioritizes employee growth and development. With competitive compensation and a commitment to nurturing talent, CIBC stands out as a rewarding place for aspiring finance professionals.
