Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
KEY OBJECTIVE:
The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters, brokers, insureds, and vendors.
MAJOR RESPONSIBILITIES:
Fielding incoming calls, emails, and physical mail to the Claim Contact Centre which include general inquiries, processing of new claims reported and acting on items within authority.
Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken, as well as sending out acknowledgment letters.
Assigning files based on severity and maintaining an assignment log.
Acting as SME and main point of contact in managing the relationship with our offshore support team, Genpact, on a day-to-day basis.
Providing claims updates on behalf of the department to underwriters, brokers, insureds, and vendors.
Responding to daily task assignments from adjusters within the larger Claims Department to complete various administrative tasks, as assigned.
Acting as liaison and first point of contact for auditors.
Auditing daily financial processing results from each claim discipline to ensure claim files are properly documented and payments are in line with Chubb's best practices.
Manually entering and verifying banking information received from insureds and claimants.
Reviewing current processes for control/optimization opportunities
Other tasks as assigned.
Qualifications
Completion of post-secondary university or college program and/or equivalent experience required.
Strong written and verbal communication skills; fluency in both English and French is an asset.
Exceptional customer service and interpersonal skills.
Proven ability to take initiative in solving problems independently.
Excellent organizational and time management skills with the ability to follow-up independently.
Ability to respond as a team player, in a multi-task environment.
Must possess an aptitude for technical, detail-oriented work.
Ability to work effectively under pressure.
At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant's accessibility needs.
Job Info
- Job Identification 37891
- Job Schedule Full time
- Regular or Temporary Regular
- Job Category Claims Support
- Business Unit Canada
- Legal Employer Chubb Insurance Company of Canada
Claim Support Specialist in Toronto employer: Chubb Ltd.
Chubb Canada is an exceptional employer that champions innovation and collaboration, particularly in the rapidly evolving field of AI. With a strong commitment to employee growth, Chubb fosters a dynamic work culture where leaders are empowered to drive meaningful change and influence the organization’s AI strategy. Located in Canada, employees benefit from a supportive environment that prioritizes professional development and embraces cutting-edge technology, making it an ideal place for those looking to make a significant impact in their careers.
