Director, Retail Property Management, Quebec / Directeur/directrice, Gestion immobilière - Commerce in Montréal

Office Location: Montreal, ON

Hybrid Model: 4 days in office

Position Overview

Reporting to the Associate Vice President, Retail Property Management, the Director, Retail Property Management will be a self-starter, a strategic thinker, and has a great service-oriented attitude that will continue to encourage constant improvement of services and performance. Leading a small high performing team, and overseeing a broadened indirect team, the Director will oversee a portfolio of over 4.5 million square feet, 60 properties throughout the province of Quebec.

Responsibilities:

• Provide leadership and oversee the activities of all direct/indirect reports to ensure timely achievement of team goals within prescribed policies, procedures, and standard business practices.
• Provide motivation and mentoring to property management staff by empowering, delegating and encouraging on-going professional development.
• Partner with the AVP to influence and develop the asset management plan for properties.
• Lead and partner with the property managers to meet asset management objectives.
• Play a key role in validating and implementing strategies for increasing revenues and reducing operating expenses.
• Ensure business plans are implemented and adjusted to meet the commitments and directions set in place for the province in partnership with the AVP.
• Prepare and have full knowledge of the preparation financial and budget matters such as building operating and capital budgets for full team to ensure highest level of maintenance and integrity of properties and control operations within budget on a priority basis.
• Prepare, review, and oversee monthly/annual recovery adjustments, including shortfall and over/under accrual analysis for full portfolio.
• Oversee and be the main stakeholder in all administrative procedures and functions for Accounts Payable, Accounts Receivable control, variance control, environmental reporting, etc. to ensure the team meets company deliverables.
• Monitor, improve, and amend the capital plan as required, and assure completion of capital projects without interfering with the business objectives of tenants.
• Liaise and build relationships with counterparts on the asset management and leasing teams regarding budgets, operating and capital expenses and to seek and find alignment/solutions for any situations that may arise.
• Manage rent collection policy to ensure prompt payment by tenants and assist in rent collections directly as required.
• Manage appropriate landlord remedies for all tenant defaults and ensure tenant compliance on all issues.
• Ensure the ongoing marketability of the properties by assuring the properties are top of class aesthetically and operationally.
• Identify and implement a long-term strategy of deferred maintenance for the properties within portfolio.
• As required, prepare and deliver presentations, and/or reports demonstrating a high degree of professionalism.

Qualifications:

• Undergraduate or graduate degree in business or other related field is beneficial.
• Minimum ten years progressive experience in Retail property management with experience in other asset classes is also beneficial.
• Minimum five years People leadership experience, demonstrating successful management of a team utilizing motivation, mentorship and coaching skills.
• Strong financial skills including a keen understanding of financial statements and property operating statements. Is adept at analysis of lease transactions and understands the impact on operations.
• A demonstrated working knowledge of building operating systems to apply critical analysis of proposed capital work.
• A demonstrated knowledge of all relevant environmental and related regulatory requirements.
• Excellent project management skills.
• Strong ability to build relationships at all levels within the organization as well as with other stakeholders.
• Well-developed problem solving, influencing and negotiation skills to manage and resolve issues effectively within a sophisticated environment.
• Highly developed oral and written communication skills. Solid skills in making presentations and facilitating meetings.

About Choice Properties

Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on supermarket-anchored shopping centers. Choice Properties’ strategy is to create value by enhancing and optimizing its portfolio through high quality transactions, strategic development and active property management. We mainly focus on necessity-based retail, and high-quality industrial and mixed-use assets. In particular, we have a strategic relationship with Loblaw, our largest tenant, that provides us with access to high quality investment opportunities. Our established operating platform with a proven track record of success also provides us with access to a transformational development pipeline that we believe supports superior long-term value creation and growth. A commitment to continuous learning and development is a strong part of our culture.