At a Glance
- Tasks: Lead the onboarding process and create playbooks for SMB clients.
- Company: Join Chexy Inc., a dynamic company focused on customer success.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Collaborative environment with a focus on innovation and teamwork.
- Why this job: Make a real difference in client experiences and drive success.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 82800 - 101200 $ per year.
Chexy Inc. is seeking an experienced Customer Success Lead (SMB) to own the post-sale journey for SMB clients.
You will manage relationships, coordinate onboarding with Growth/Sales, and ensure a high-touch support experience via email and Intercom.
You will build the SMB program, define workflows, and document SOPs while collaborating across product, engineering, and operations to deliver value quickly.
#J-18808-Ljbffr
SMB Customer Success Lead: Onboarding & Playbooks in Toronto employer: Chexy Inc.
Chexy is an exceptional employer that offers a dynamic and innovative work environment in the heart of Canada's fintech landscape. As the Chief Credit Risk Architect, you will have the unique opportunity to shape the credit function from its inception, while benefiting from a collaborative culture that prioritizes employee growth and development. With direct exposure to leadership and capital partners, you'll be empowered to make impactful decisions that drive the company's success and your professional advancement.
