Support pediatric patients at CHEO in Ottawa using bilingual service, patient registration, scheduling, and Epic clinical systems. Work across busy clinic operations.
The Patient Service Clerk schedules appointments, registers patients, prepares charts, and maintains patient lists. This role uses Epic, Cadence, referrals, workqueues, and InBasket communication. You will support check-ins, check-outs, family inquiries, clinic operations, and clerical training while following CHEO privacy and safety procedures.
Key Responsibilities:
- Create patient profiles and complete Cadence registrations in Epic
- Enter, scan, update, and schedule electronic referrals
- Schedule appointments, interpreters, clinic orders, and follow-ups
- Greet families, verify demographics, collect fees, and complete check-outs
- Monitor workqueues, maintain charts, supplies, files, and clinic equipment processes
Requirements:
- Secondary School Graduation Diploma
- Approximately six months of related experience
- Knowledge of Epic, Sunrise, and Outlook software
- Bilingual English and French communication skills
- Criminal Record Check and effective customer communication
Bring bilingual communication, Epic experience, and organized patient coordination to CHEO's pediatric clinic services in Ottawa.
Bilingual Pediatric Patient Service Clerk employer: CHEO
CHEO is an exceptional employer, recognized as Canada’s best health-care employer by Forbes for three consecutive years and consistently ranked among the top employers in the National Capital Region. With a strong commitment to employee growth, CHEO offers a collaborative work culture that values diversity and inclusivity, providing opportunities for professional development and meaningful contributions to pediatric health. Located in Ottawa, employees benefit from a vibrant community and access to cutting-edge research and clinical care, making it a rewarding place to advance their careers while making a difference in the lives of children and youth.
