At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences at SFU Dining Commons.
- Company: Join a dynamic dining service at Simon Fraser University.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Other info: Work in a fast-paced, 24/7 environment with a diverse team.
- Why this job: Make a difference in students' lives while honing your leadership skills.
- Qualifications: 3+ years in food service management and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
- Front of House Manager (SFU Dining Commons)
- Job Category
- Service & Hospitality
- Requisition Number
- FRONT009153
- Full-Time
- On-site
- Locations
- Showing 1 location
62351-SFU Dining Commons- | 62351
SFU Dining Services
8888 University Drive
BURNABY, BC V5A 1S6, CAN
- Description
- Job function
: Ensure Customer & Client needs are met in all areas at the dining hall.
Overview
: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.
Duties
- Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
- Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
- Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
- Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
- Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
- Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
- Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
- Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
- Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
- Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
- Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
- Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.
Qualifications
- 3+ years of experience in food service management or hospitality operations.
- Strong knowledge of food safety regulations and best practices.
- Excellent organizational and communication skills.
- Experience with sustainability initiatives and waste management preferred.
- Ability to adapt to a dynamic, creative environment.
- Previous experience in a unionized workplace is an asset.
- #J-18808-Ljbffr
Front of House Manager in Burnaby employer: Chartwells Higher Education
At King's University College, we pride ourselves on fostering a supportive and inclusive work environment where our General Helpers can thrive. Located in the vibrant city of London, ON, we offer flexible part-time opportunities that allow for a healthy work-life balance, along with comprehensive training and growth potential within the food service sector. Join us to be part of a dedicated team that values quality, safety, and community engagement, making every meal a meaningful experience.
Contact Details:
Chartwells Higher Education Recruitment Team
