Technical Account Manager - Retail Vertical
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Our client is a rapidly growing technology company focused on the Retail Vertical, seeking an Account Manager to join their team.
Role and Responsibilities:
- Client Relationship Management: Building and nurturing strong relationships with clients, understanding their needs, and ensuring satisfaction with the company's services or products.
- Communication and Collaboration: Serving as the primary contact for clients, effectively communicating, training, and collaborating with internal teams to meet client needs.
- Problem Solving: Addressing client issues promptly, finding solutions, and assisting on the Software to ensure satisfaction.
- Sales and Growth: Identifying new business opportunities within existing accounts, developing strategies to increase revenue, and closing new deals.
- Reporting and Analysis: Tracking account performance, preparing sales reports, and analyzing data for trends and improvements.
- Account Planning: Developing and implementing plans to achieve goals like revenue growth.
Skills and Qualities:
- Strong Communication Skills: Excellent verbal and written skills for effective interaction.
- Customer Service Skills: Handling inquiries, addressing concerns, ensuring satisfaction.
- Relationship Building: Maintaining strong client relationships, fostering trust.
- Analytical Skills: Analyzing data, identifying trends, strategizing for performance improvement.
- Problem-Solving Skills: Resolving issues effectively for client satisfaction.
- Organizational Skills: Managing multiple accounts, tracking performance, prioritizing tasks.
Additional Details
Seniority Level: Associate
Employment Type: Full-time
Job Function: Sales and Customer Service
Industries: Technology, Information and Internet, Retail, IT Services and Consulting
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Technical Account Manager - Retail Vertical employer: Chad Management Group
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