Quality Systems Coordinator in Cambridge

As a member of the Quality team, the Quality Systems Coordinator ensures that the quality of the products produced at CGT meets all customer expectations and requirements by conducting and facilitating improvements, such as:

• Implementation of effective corrective actions and conducting internal audits.
• Taking quick and effective actions when non-conformances are reported internally as well as externally.
• Assisting in promoting quality throughout the organization by ensuring that the Quality Management System requirements are in compliance.

Areas of Responsibility include:

• Assisting in maintaining the Quality Management System through compliance with established procedures.
• Being the key contact for all external quality system audits.
• Managing customer claims for a limited number of customers.
• Providing field support as required and conducting “return material analysis” to assess the root cause of customer complaints and quality issues, giving direction on appropriate corrective action.
• Facilitating the disposition of raw material on “HOLD”, in cooperation with the Product Development team, Manufacturing, Purchasing, and the Supplier, as necessary, to help maintain inventory integrity.
• Assisting in preparing monthly quality reports as a communication tool for quality performance to management.
• Submitting weekly reports on quality issues and trends.
• Providing regular status reports on audits, open 8D’s, supplier chargebacks, and IATF trends.
• Supporting Supplier Quality in cooperation with manufacturing to resolve raw material issues.
• Containing suspect material while ensuring an adequate supply of acceptable material to support CGT customers.
• Initiating corrective action reports (8D or other) for customer issues and working with CGT manufacturing and other areas to find and implement permanent corrective action.
• Conducting internal manufacturing process audits to determine the degree of internal compliance with established product manufacturing and assessment requirements.
• Being the key owner/facilitator for Process FMEA development and maintenance.
• Participating in advanced quality planning (APQP), failure mode analysis (FMEA) at all necessary pre-production quality planning activities.
• Understanding all phases of APQP, FMEA, Control Plans, PPAP, plus good knowledge of SPC.
• Interfacing with both customers and suppliers on quality-related issues in the facility and at the customer, acting as the lead for problem-solving activities related to quality issues.
• Preparing corrective action reports for customers and internal concerns.
• Developing quality alerts for various customers, internal, and supplier issues.
• Writing work instruction changes and communicating them to appropriate areas of the business.
• Ensuring corrective actions are documented, implemented, effective, and have timely closure.

Required Qualifications, Education & Experience:

• Familiar with ISO/IATF 16949 QMS.
• Internal Auditor/Lead Auditor certification preferred.
• As necessary, coordinating lab testing on required products.
• Excellent time management, organizational, and analytical skills.
• Familiar with CI, Six Sigma, 8D problem solving, 5 Why’s, IS/IS NOT, Kepner Tregoe.
• Advanced skills in Microsoft Excel, Word, PowerPoint, Mini-Tab.
• Must hold a valid passport or be qualified to get one.
• Travel on short notice (USA, Mexico).
• ASQ certifications preferred.
• 10+ years in an automotive environment (Textile, Plastics, Vinyl, Seating, Assembly).
• Post-secondary education in Quality Assurance or equivalent experience.

Working Conditions:

• Office/Plant work environment; candidates must be comfortable in an industrial environment.
• Short notice travel to customer and supplier facilities.
• Travel to other CGT manufacturing locations.

Benefits:

• Salary will be commensurate with the candidate’s experience, qualifications, and demonstrated knowledge.
• Comprehensive health benefits including health, dental, vision, life, and disability coverage for you and your dependent family.
• RRSP matching program.
• Employee and Family Assistance Program.
• Safety shoe and safety eyewear program.
• Professional development opportunities.
• Privately owned Canadian business.
• Friendly, knowledgeable staff with high tenure and experience.
• 150+ year history.
• Company events and celebrations.