Make an impact at Lyft as an Analyst for Customer Care Workforce Planning in a dynamic hybrid role. Utilize your skills in analysis, SQL, and Python to drive staffing strategies.
This full-time position in Lyft's Business Forecast & Planning team will allow you to develop forecasting and scheduling models that maintain workforce efficiency across multiple regions. Collaborate with BPO partners to convert demand signals into effective staffing plans. Your analytical insights will be essential for improving team operations and supporting business objectives.
Key Responsibilities:
- Develop and maintain connection models for staffing decisions
- Produce actionable insights from complex data for leadership
- Oversee daily planning including reports and dashboards
- Leverage AI tools to enhance analysis and recommendations
- Identify and implement operational improvements
Requirements:
- 2+ years of experience in analytics or related roles
- Strong proficiency in SQL and Python
- Sharp analytical mindset complemented by business knowledge
- Proven communicator with ability to build stakeholder trust
- Bachelor's degree in Business, Engineering, or related field
Bring your analytical skills to Lyft's Customer Care team and shape operational excellence.
Analyst, Customer Care Workforce Planning in Toronto employer: certexamdb.com
Lyft Canada is an exceptional employer that prioritizes inclusivity and employee well-being, offering a comprehensive benefits package that includes extended health coverage, mental health support, and generous paid time off policies. The collaborative work culture fosters growth and innovation, allowing team members to thrive in their roles while leveraging cutting-edge AI tools for impactful decision-making. With a commitment to professional development and a flexible hybrid work model, Lyft provides a rewarding environment for those looking to make a meaningful impact in the global support workforce planning space.
