Become the key technical contact as a Resident Engineer dedicated to the Xplore network. Provide operational support and ensure seamless network performance while working closely with Ceragon and customers.
As a vital member of the team, the Resident Engineer will manage daily technical engagements and oversee fault management processes. Responsibilities include first-line incident management, troubleshooting network issues, and coordinating with third-party service providers for maintenance. You'll also monitor network performance and facilitate software and firmware upgrades effectively.
Key Responsibilities:
- Manage daily technical support and operational activities
- Oversee fault management and ticket tracking processes
- Coordinate with Ceragon Technical Support for incident resolution
- Troubleshoot network issues effectively across the Xplore network
- Coordinate third-party technicians for maintenance and upgrades
Requirements:
- Experience in telecommunications and network operations
- Strong fault management and troubleshooting skills
- Customer-facing technical support background
- Effective communication and relationship management abilities
- Knowledge of Ceragon MW equipment preferred
Utilize your technical expertise to enhance the Xplore network's performance and customer satisfaction.
Resident Engineer for Xplore Network in Ottawa employer: Ceragon
Ceragon is an exceptional employer that prioritizes employee growth and development within the dynamic field of wireless telecommunications. With a strong emphasis on collaboration and operational excellence, employees enjoy a supportive work culture that fosters innovation and problem-solving. Working on-site in Canada allows for meaningful engagement with customers and third-party providers, ensuring that every team member plays a vital role in enhancing network performance and customer satisfaction.
