Support Xplore's network as a Resident Engineer, applying fault management and troubleshooting expertise while working onsite in Canada three days weekly.
This customer-facing technical role serves as Ceragon's primary operational contact for Xplore. You will coordinate incident resolution, network support, field services, upgrades, and customer communications across multiple teams. The position requires strong knowledge of Ceragon microwave equipment, radio systems, and Layer 2 and Layer 3 networking.
Key Responsibilities:
- Manage daily technical engagement and operational customer support
- Triage, prioritize, track, and escalate network fault tickets
- Coordinate Ceragon support teams during incident resolution
- Manage technicians, tower crews, dispatches, and field work
- Monitor performance and coordinate software and firmware upgrades
Requirements:
- Five or more years in technical support, account management, or presales
- Experience in wireless telecommunications or network operations
- Knowledge of Ceragon microwave equipment and radio systems
- Strong Layer 2, Layer 3, troubleshooting, and communication skills
- Availability for international travel of approximately twenty-five percent
Apply your Ceragon microwave, incident management, and network operations expertise supporting Xplore as a customer-site Resident Engineer.
Resident Engineer Xplore Network Operations in Ottawa employer: Ceragon Networks
Ceragon is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a strong focus on operational excellence and customer satisfaction, employees are empowered to take on meaningful challenges while building lasting relationships with clients and third-party partners. Located in Canada, this role provides the unique opportunity to engage directly with cutting-edge technology in the wireless telecommunications sector, ensuring a rewarding career path for those passionate about network performance and technical support.
