Clinical Operations Manager in Toronto

Overview

Join Us at Centricity Research! Centricity Research is one of the largest clinical research networks in North America. We are a fully centralized Integrated Research Organization (IRO) specializing in conducting Phase I-IV clinical trials in over 35 therapeutic areas: inpatient and outpatient; pharmaceutical, biotechnology, and medical device trials.

Role: Market Manager

We’re looking for a Market Manager to oversee site operations, patient enrollment, provider engagement, team training, and site growth across one or more locations within a geographic market. You’ll be accountable for operational performance, quality standards, and financial results while fostering a positive, high-performance culture. You’ll work closely with site leaders, investigators, sponsors, and cross-functional partners to ensure Centricity’s operating model is executed with excellence, safety, and participant care at the forefront.

Responsibilities

• Lead all operational functions for assigned sites, ensuring patient enrollment, quality, and financial goals are achieved.
• Hire, develop, and manage site leadership and staff, including Clinical Research Coordinators and other team members.
• Oversee scheduling, performance management, professional development, and PTO/timecard approvals.
• Partner with recruitment teams to meet or exceed enrollment targets.
• Monitor KPIs for each site, investigate variances, and implement corrective action plans when needed.
• Maintain high standards of data integrity, safety reporting, and timely study visit execution.
• Support feasibility, PSVs, study planning, and execution.
• Represent sites during monitoring visits, audits, and inspections.
• Identify and implement operational improvements, including workflows, technology, and training.
• Serve as the primary escalation point for site-level issues within the market.
• Provide senior leadership with regular updates on market performance and support company-wide initiatives.

Qualifications

• Hold a college/university degree in a life sciences-related field (or equivalent experience).
• Have at least 4 years of clinical research experience with increasing responsibility.
• Bring a proven track record of meeting operational and recruitment targets.
• Have leadership training and/or prior experience as an Operations Manager at Centricity.
• Are experienced in managing multiple sites or teams simultaneously.
• Demonstrate strong skills in coaching, operational leadership, and collaborative problem-solving.

Why Centricity Research

Our Mission
We connect people to scientific advancements through groundbreaking research within a deeply human experience.

Our Core Values

• Quality: We aim for excellence and integrity in everything we do - because lives depend on it.
• Care: We show up for each other, our customers, and our mission - always going the extra mile.
• Be the Change You Seek: We're adaptable, forward-thinking, and constantly improving - for the betterment of all.
• One Team: We collaborate, support one another, and succeed together.
• Grow for Good: We grow with purpose - to expand access to research and improve global health.
• Own It: We take initiative, deliver results, and follow through - with passion and accountability.

Benefits

• Comprehensive health, dental, and vision insurance
• Enhanced EAP – mental health support
• Flexible PTO + paid holidays
• Continuing education reimbursement
• 401(k) / RRSP with company match and immediate vesting

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing

We’re an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and will provide accommodations during the hiring process upon request.