Key Responsibilities
- Build and maintain automated tests for AI agent workflows, APIs, tools, telemetry backed analysis, remediation flows, and ticketing behavior.
- Design evaluation suites for LLM and agentic behavior, including expected-answer checks, rubric-based grading, regression datasets, tool-call validation, and safety/approval checks.
- Use or help implement evaluation frameworks such as Pydantic Evals / Pydantic AI, Strands Evals, LangSmith, DeepEval, Ragas, promptfoo, or similar tools.
- Validate multi-turn support scenarios, clarification flows, knowledge retrieval, script/remediation recommendations, escalation paths, and failure handling.
- Test on-device agent behavior where needed, including Windows service/tray behavior, telemetry collection, anomaly detection, local remediation handoff, logs, and resource impact.
- Debug quality issues directly by reading logs, tracing requests, reproducing failures, and making small code/test changes without heavy engineering hand-holding.
- Partner with engineering and product to define release gates, quality metrics, evaluation rubrics, and confidence thresholds for pilot readiness.
- Contribute to CI quality checks, test fixtures, mocked integrations, regression suites, and test data management.
- Identify risks in AI behavior, including hallucinated diagnosis, unsafe remediation suggestions, missing consent, weak ticket summaries, brittle tool use, and poor escalation behavior.
Responsibilities
- 4+ years of experience in QA engineering, SDET, test automation, software engineering, or similar hands‑on quality roles.
- Strong Python experience, including writing production‑quality tests and debugging application code.
- Experience testing backend services, APIs, async workflows, integrations, logs, and distributed systems.
- Demonstrated ability to work independently in a codebase, identify root causes, and make targeted fixes or test improvements.
- Experience with modern test frameworks such as pytest, unittest, Playwright, xUnit, or similar.
- Comfortable testing ambiguous AI/non‑deterministic behavior using datasets, rubrics, assertions, metrics, and regression baselines.
- Ability to distinguish product bugs, prompt/model behavior issues, data issues, integration failures, and test harness problems.
- Strong written communication for documenting repro steps, risks, test plans, and release readiness.
Qualifications
- Direct experience with Pydantic, Pydantic AI, or Pydantic Evals.
- Experience testing LLM applications, agentic systems, RAG, tool calling, MCP servers, or AI assistants.
- Experience building eval datasets, LLM‑as‑judge flows, deterministic evaluators, and regression dashboards.
- Windows endpoint, device telemetry, PowerShell, .NET, MQTT, or on‑device agent testing experience.
- Experience with IT support workflows, ServiceNow, ticketing, endpoint management, or enterprise support tooling.
- Ability to contribute small application changes, not only test changes.
#J-18808-Ljbffr
