Lead client delivery operations and continuous improvement at Central 1 through hybrid work, service management, and performance measurement. As Director, Client Delivery Operations and Excellence, you will oversee service delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Request Management, establish performance standards, and improve delivery quality. The position partners with Corporate IT on incidents, capacity, resourcing, and operational requests. Key Responsibilities:
Oversee consistent service delivery across four client-facing functions Lead request intake, triage, service levels, escalations, and reporting Coordinate planning for onboarding, volume changes, and acquisitions Monitor quality, timeliness, throughput, and resource utilization Lead continuous improvement, quality reviews, and delivery audits Requirements:
Eight to ten years in delivery or service management Experience with operational performance and quality management Proven project-based operational excellence improvement experience Knowledge of payments, financial services, and regulatory requirements Strong analytical, communication, and stakeholder management skills Apply delivery operations, performance standards, and continuous improvement expertise to strengthen Central 1’s client outcomes.
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Director Client Delivery Operations in Vancouver employer: Central 1
Central 1 is an exceptional employer that prioritizes work-life balance and employee well-being, offering a hybrid work environment and generous benefits including a flexible vacation policy and wellness support. With a strong commitment to professional development, employees have access to learning platforms and career growth opportunities, all while contributing to the financial empowerment of communities across Canada. Join a collaborative team where your expertise in financial systems will drive impactful solutions in a supportive and inclusive culture.
