At a Glance
- Tasks: Lead client delivery operations and drive continuous improvement across multiple services.
- Company: Central 1, a key player in supporting credit unions and financial institutions in Canada.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and quality in financial services.
- Why this job: Make a significant impact on client delivery performance and operational excellence.
- Qualifications: 8-10 years in service management with strong analytical and communication skills.
The predicted salary is between 121500 - 148500 $ per year.
Lead client delivery operations and continuous improvement at Central 1 through service management, quality standards, and performance insights. This hybrid role supports consistent outcomes. As Director, Client Delivery Operations and Excellence, you will oversee delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Client Request Management, partner with Corporate IT, and strengthen scalable operating practices. The work supports credit unions and financial institutions across Canada.
Key Responsibilities:
- Oversee service delivery across four Client Delivery functions
- Lead request intake, triage, escalation, reporting, and resolution quality
- Coordinate readiness for onboarding, volume changes, and acquisitions
- Monitor quality, timeliness, throughput, and resource utilization
- Lead continuous improvement, audits, scorecards, and operating frameworks
Requirements:
- Eight to ten years in delivery or service management
- Background in operational delivery and quality management
- Experience driving improvement in project-based environments
- Knowledge of payments, financial services, and regulatory requirements
- Strong analytical, stakeholder management, and communication skills
Shape Central 1’s client delivery performance through operational excellence, quality management, analytics, and continuous improvement leadership.
Director Client Delivery Operations in Vancouver employer: Central 1 Credit Union
Central 1 is an exceptional employer that prioritizes work-life flexibility and offers a hybrid work environment, making it easier for employees to balance their personal and professional lives. With a strong focus on career development, generous benefits, and a commitment to diversity and inclusion, employees are empowered to thrive while contributing to the financial well-being of communities across Canada. The Greater Toronto Area location provides access to a vibrant community and numerous opportunities for networking and professional growth.
