Quality Assurance Coordinator in Toronto

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

This role is in support of Cencora’s global logistics and storage services marketed through our World Courier business.

Summary of Role

This role, as a quality representative plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They are responsible for overseeing quality-related activities within the Transport divisions of the organization. They provide guidance to office and divisional associates on matters of quality and compliance. Additionally, they are responsible for ensuring compliance with local regulatory requirements related to operations and may have regulatory responsibilities in front of local authorities.

Responsibilities

• Quality Management System (QMS)
  • QMS Management: Developing and maintaining a robust QMS that defines the organization’s quality objectives, policies, procedures, and performance metrics.
  • Supplier Qualification Management: Oversee the Suppliers Evaluation Program in accordance with internal guidelines, including local suppliers’ approval/rejection.
  • Internal/External Audits, Inspections and certification audits: To be the main auditor contact and to communicate with relevant parties within the organization.
  • Incident Management: Review and manage the documentation on incidents.
  • Risk Management and Change Control: Assist in setting up and to participate in Risk Management and Change Control processes.
  • Pest Control and Facility Cleaning: To ensure that pest control and cleaning programs are properly implemented and documented following applicable SOPs.
  • Technical Quality Support: Overview and verify technical change controls, calibration, maintenance and qualification/validation program according to internal guidelines.
  • Documentation Management: Ensuring accurate documentation of all quality-related activities.
  • Quality Data Management: To execute all tasks using dedicated software tools.
• Quality Control
  • Quality Checks and Control: Implementing processes to monitor product or service quality throughout the entire lifecycle.
  • Self Inspection and Quality Checks: Responsible for quality related activities related to the Self-Inspection Report.
• Compliance Assurance: Ensuring compliance with relevant regulations, industry standards, customer requirements, and internal policies.
• Quality Training and Education
  • Training Program: Developing training programs to educate employees on quality standards.
  • Internal Guidelines Training Management: To assign along with the local Management and maintain the local training job codes and local training matrix.
• Process Improvement
  • Continuous Improvement: Identifying opportunities for process improvements through data analysis.
  • Customer Satisfaction: Participate in client meetings, monitoring client feedback and satisfaction levels.
• Others
  • Keeping appropriate records of any delegated duties and execute tasks and responsibilities as per delegation plan.
  • Any other quality responsibilities assigned by Regional/Global Quality Management.

Education

The employee should hold a bachelor’s degree in a relevant field such as pharmacy, chemistry, biochemistry, pharmaceutical sciences, logistics or engineering.

Key Experience & Deliverables Expected

Supervisor, basic experience in quality at least 2 to 5 years. In the role of the quality Supervisor, the employee should have the knowledge and experience to make all routine decisions independently.

Work Experience

Less than 2 years of experience in quality assurance, quality systems, or a regulated operational environment, or a related field required.

Skills and Knowledge

Good verbal and written interpersonal and communication skills in English. Ability to express oneself clearly in conversations, interactions and business writing with others.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.