At a Glance
- Tasks: Support pharmacy workflows and ensure smooth operations for patient care.
- Company: Join Cencora, a leader in healthcare innovation focused on improving lives.
- Benefits: Comprehensive benefits, professional development, and a supportive work culture.
- Other info: Inclusive environment with opportunities for mentorship and community involvement.
- Why this job: Make a real difference in healthcare while growing your skills.
- Qualifications: High school diploma and 2+ years in pharmacy or healthcare support.
The predicted salary is between 36000 - 44000 $ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Summary Of Role
Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.
Responsibilities
- Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
- Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
- Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
- Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
- Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
- Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.
Education
High school diploma/GED or equivalent experience required.
Skills And Knowledge
2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required. Certification in pharmacy technician practice, or equivalent preferred.
What Cencora Offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Pharmacy Assistant in Edmonton employer: Cencora
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