Manage youth program enrollment details with accuracy, sound judgment, and responsive customer service for parents and registered participants.
This Program Advisor role focuses on participant support and administration throughout the program journey. You will handle registration questions, enrollment changes, withdrawals, transfers, refunds, and support records while communicating professionally by phone and email. Strong organization, attention to detail, and timely follow-through are essential.
Key Responsibilities:
- Administer participant withdrawals, transfers, and refunds accurately
- Apply program policies and timelines to enrollment requests
- Maintain organized participant information and communication records
- Respond to registration and scheduling questions from parents
- Track participation, engagement indicators, and student feedback
Requirements:
- One to two years in program administration or client support
- Strong organizational skills and attention to detail
- Ability to prioritize requests and meet expected timelines
- Clear professional communication with parents and students
- Comfort using CRM platforms, Google Workspace, and LMS software
Use precise enrollment administration and participant support skills to keep youth program requests accurate, timely, and well documented.
Program Enrollment Administration Advisor in Calgary employer: Cella by Randstad Digital
As a leading player in the construction industry, our company offers an exceptional work environment in Langley, BC, where innovation and collaboration thrive. We prioritize employee growth through hands-on leadership opportunities and a culture that encourages strategic thinking and accountability. Join us to be part of a dynamic team that values your contributions and supports your professional development while making a significant impact in the Western Canadian market.
