Elevate client satisfaction as a Customer Success Manager specializing in cloud solutions with CDW. Foster strategic relationships and drive business outcomes through expert consultancy.
In this role, you will manage customer success strategies while engaging with sales, solutions, and service teams. Use your expertise in Hyperscale Cloud Services to help clients achieve their critical goals. Collaborate with top-tier executives to track the impact of our cloud solutions and enhance customer adoption effectively.
Key Responsibilities:
- Establish trusted relationships with customer executives
- Drive adoption of cloud services through innovative programs
- Measure and report on solution impacts to customers
- Identify upsell and cross-sell opportunities within accounts
- Act as the Voice of the Customer and escalate issues effectively
Requirements:
- Bachelor's Degree or equivalent experience
- Minimum two years in technical pre-sales or customer success
- Expertise with AWS, Microsoft, or GCP solutions
- Impeccable communication and consulting skills
- Strong analytical and problem-solving abilities
Become a trusted advisor and drive success in cloud solutions at CDW.
Customer Success Manager for Cloud Solutions in Toronto employer: CDW group
At CDW, we pride ourselves on being an exceptional employer that champions employee growth and satisfaction. Our collaborative work culture fosters innovation and empowers our Customer Success Managers to build meaningful relationships with clients in a dynamic tech environment. With comprehensive benefits and opportunities for professional development, CDW is the ideal place for those looking to make a significant impact while advancing their careers.
