Support networking, security, and cloud technologies as an Associate Network Analyst on CDW's Managed Services NOC team. Work rotating 12-hour shifts.
This Associate Network Analyst position supports multiple customers within a 24/7/365 NOC environment. You will troubleshoot technical issues using ticketing and monitoring systems while administering network devices, security appliances, servers, storage, hypervisors, and cloud environments. The work follows ITIL practices for incident, problem, and change management.
Key Responsibilities:
- Troubleshoot and resolve technical issues across customer environments
- Respond to alerts, taking action or escalating as required
- Administer network, security, server, storage, hypervisor, and cloud systems
- Patch customer environments and update technical procedures
- Coordinate vendors for hardware troubleshooting, repair, or replacement
Requirements:
- Experience with ticketing and monitoring systems
- Understanding of Windows, Linux, networking, storage, and basic security
- Ability to complete required security clearances
- Technical training, one to two years' industry experience, or certifications
- Ability to work rotating 12-hour shifts
Apply networking, systems administration, troubleshooting, and customer service skills supporting CDW's managed services operations.
Associate Network Operations Analyst employer: CDW group
At CDW, we pride ourselves on being an exceptional employer that champions employee growth and satisfaction. Our collaborative work culture fosters innovation and empowers our Customer Success Managers to build meaningful relationships with clients in a dynamic tech environment. With comprehensive benefits and opportunities for professional development, CDW is the ideal place for those looking to make a significant impact while advancing their careers.
