Technical Account Manager in Toronto

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CDW Canada is seeking a Technical Account Manager (TAM) to act as the primary technical advisor for a major enterprise client in the Greater Toronto Area. In this senior presales role, you will serve as the client’s trusted technical partner and C-level advisor, dedicated to one strategic account. Your mission is to build a long‑term partnership with the client’s IT leadership, deeply understand their environment and business goals, and align technology solutions to drive their strategy forward. You will coordinate all of CDW’s technical engagements for this account – bringing in the right experts at the right time – to ensure smooth execution of initiatives.

This role requires broad technical knowledge across infrastructure, cloud, networking, security, and software, combined with strategic insight. You’ll comfortably switch between hands‑on technical discussions and high‑level strategy sessions with CIO/CTO stakeholders. If you are passionate about driving innovation, translating business needs into technology outcomes, and leading teams to deliver results, this role is for you.

Responsibilities

• Strategic Advisory & Relationship Management: Serve as a strategic technical advisor to the client’s senior IT leaders (CIO, CTO, VPs), helping shape their multi‑year IT roadmap to support key business objectives. Build trusted relationships across the client’s organization, from technical teams to C‑level, by consistently providing credible guidance and insight.
• Technical Orchestration: Act as the client’s primary technical point of contact and advocate within CDW. Orchestrate all technical presales activities– from early discovery and solution design to workshops and proposal development – by bringing in the appropriate CDW architects and engineers. Ensure each engagement is executed by the right experts and aligns with the client’s overall strategy. Maintain visibility into ongoing projects (even post‑sale) to guarantee continuity and identify follow‑up opportunities.
• Solution Development & Opportunity Growth: Facilitate the development of solutions for the client’s needs by guiding and overseeing the work of solution architects and engineers. Review high‑level architecture plans and proposals to ensure they meet the client’s requirements and fit into their strategic roadmap. Proactively identify new opportunities (e.g. cloud adoption, security enhancements, infrastructure upgrades) and work with the sales team to develop these into proposals. Leverage your understanding of the client’s business to anticipate needs and position relevant CDW services that deliver genuine value.
• Communication & Reporting: Communicate regularly with both the client and internal CDW teams. Lead quarterly technology reviews and strategy sessions to update the client on progress, gather feedback, and adjust plans. Provide executive‑level briefings on the account’s status, upcoming initiatives, and any challenges, ensuring the client’s priorities are understood within CDW.
• Partner & Vendor Engagement: Develop and maintain relationships with key technology partners relevant to the account, including both established CDW/client partners and emerging partners. This includes coordinating and selectively participating in vendor executive briefings (EBCs), technical workshops, and proofs of concept for strategic solutions. Act as a point of control for vendor engagement with the client—balancing vendor‑driven sales motions with the client’s need for stable, secure, and strategically aligned solutions.

Requirements

• Extensive IT Experience: 10+ years in IT roles such as Solutions Architect, Technical Consultant, or Enterprise Architect, with significant customer‑facing experience. Exposure to large enterprise or public‑sector clients is highly preferred.
• Broad Technical Expertise: Working knowledge across infrastructure, cloud, networking, security, and software domains. Ability to discuss a wide range of technologies at a high level, with hands‑on proficiency in at least one domain.
• Business Acumen: Proven ability to connect technology solutions to business outcomes. Comfortable engaging with C‑level executives and translating business priorities into technical initiatives.
• Exceptional Communication: Excellent presentation and communication skills. Able to deliver compelling presentations to senior executives and produce clear, concise documentation and proposals.
• Relationship & Influence: Demonstrated aptitude for building trusted advisor relationships. Skilled at establishing rapport and credibility with clients, influencing decisions without direct authority.
• Cross‑Functional Leadership: Experience coordinating or leading teams across different departments to achieve a common goal.
• Proactive Ownership: Self‑motivated with an ownership mindset– able to identify what needs to be done and take initiative without waiting for direction.
• Education & Certifications: Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Relevant industry certifications are strong assets.

Nice to Have

• Industry Knowledge: Familiarity with the utilities sector or other large‑scale enterprise environments is a plus.
• Thought Leadership: A track record of contributing to the tech community is an asset.
• Consulting Background: Experience in a consulting firm or an Enterprise Architecture/IT Strategy role is beneficial.
• Project Management Familiarity: Understanding of project management frameworks is helpful.

Pay range: $180,000 - $252,000 total compensation, depending on experience and skill set.

CDW is committed to being an AI‑fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.