Lead service relationships in a managed services environment as a Service Delivery Manager at CBRE. Oversee the complete service lifecycle while collaborating with technical teams and clients to ensure seamless building technology operations.
CBRE is seeking a Service Delivery Manager who will manage day-to-day client interactions and maintain SLA performance across multiple properties. This role encompasses supervision of a team, incident management, and the continuous improvement of service delivery processes. You will coordinate staff activities, address technical issues, and serve as the primary client contact.
Key Responsibilities:
- Supervise and train employees, conducting performance evaluations
- Manage daily team activities and establish effective work schedules
- Resolve technical issues with a variety of software packages
- Lead incident response and communicate effectively with stakeholders
- Own and manage the full ticket lifecycle across clients
Requirements:
- Bachelor's Degree with 3-5 years of experience
- ITIL certification preferred
- Proficient in Microsoft Office products
- Experience with ticketing platforms like ServiceNow
- Strong client communication and leadership skills
Embrace a leadership role focused on operational excellence and client satisfaction at CBRE.
Service Delivery Manager at CBRE in Toronto employer: CBRE Group, Inc.
CBRE is an exceptional employer that prioritizes strategic leadership and operational excellence, making it a prime choice for professionals seeking to make a significant impact in the property management sector. With a strong commitment to fostering an inclusive work culture, employees benefit from mentorship opportunities, career growth, and the chance to influence client relationships across Canada. Located in a dynamic market, CBRE offers a collaborative environment where innovative ideas thrive, ensuring that every team member plays a vital role in shaping the future of property management.
