Care Supervisor in Newmarket

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity.

Join CBI Home Health's Talent Network for Care Supervisors and to be notified of openings in Ontario near you!

Salary Range: The salary range for this position is $50,000 – $75,000 per year.

Vacancy Disclosure: This posting is to build a talent pool for future potential openings. The role is not currently vacant. Applicants may be contacted as opportunities become available and will be kept on file for up to 12 months and reviewed as openings arise.

Why CBI Home Health? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here’s a closer look at our total rewards and benefits:

• Mileage reimbursement and on-call stipend
• Full-time - Working hours will be Monday- Friday from 8:30am to 4:30pm
• Comprehensive benefits package including extended medical and dental coverage
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career
• Nurses may be eligible through the Community Commitment Program for Nurses (CCPN)

What you will do:

• Lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health/We Care and external stakeholders.
• Develop and customize care plans to meet the patient’s individual needs.
• Supervise direct care providers (field staff), PSW's, unregulated staff (delegating tasks) in the provision of services that align with their scope of practice.
• Respond to patient referrals within timelines (internal and external).
• Complete a comprehensive care assessment in a timely manner.
• Document all required information, including any information pertinent to the client status and care planning same day of visit.
• Ensure Patient and Care Provider safety by accurately assessing risk using tools provided.
• Reassess patients at interim visits to ensure the service plan continues to be appropriate.
• Be responsible for investigation, resolution and reporting of all customer related complaints.
• Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff.
• Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers.
• Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence.
• Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health, external stakeholders and the associated Regulatory Body.
• Ensure accurate and timely completion of appropriate documentation, including client charting.
• Actively identify potential risks with internal stakeholders to mitigate and/or manage risk.
• Ensure a timely and comprehensive response to Incident Reporting (IR).
• Complete daily administrative tasks, including performance management.
• Responsible for a client and PSW caseload.

What you will need to be successful:

• Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse.
• Have 2 years of supervisory experience and/or experience in the home health service delivery.
• Be able to effectively establish and build rapport with clients and care staff.
• Possess a valid Ontario driver’s license with access to a reliable vehicle with ability to travel in community.
• Have the ability to participate in afterhours on call support for the on-call PSS Supervisor responsibility.
• Be self-motivated with an ability to work both independently and as an effective member of a team.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation.