Senior Atlassian Analyst – Remote in Toronto

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your Role

• As co-administrator of our Atlassian ecosystem, you will ensure system reliability and drive the continuous evolution of our collaboration platforms.
• Leveraging the latest innovations - including AI tools like Atlassian Intelligence and Rovo - you will guide our teams in adopting Agile best practices and play a direct role in modernizing our digital work environment.

Your Key Responsibilities

• Manage incidents independently or in collaboration with Atlassian support to ensure high availability across all Atlassian platforms.
• Configure and administer user access, workflows, roles, permissions, Jira scripts and other platform customizations.
• Support governance, change management and business continuity planning.
• Design, customize and evaluate integrations and add-ons for internal systems and tools.
• Manage platform and plug-in licensing to optimize overall costs.
• Establish, advise on and promote best practices for Atlassian tools (Jira, Confluence, Jira Service Management), embedded AI and Agile methodologies.
• Evaluate, implement and administer Atlassian AI capabilities (Atlassian Intelligence, Rovo) and advanced automation rules to streamline team workflows.
• Design and facilitate training sessions for internal teams as needed.
• Build custom dashboards and advanced filters to provide key metrics and progress reports to leadership and team members.
• Lead the internal Atlassian steering committee, including setting agendas, taking meeting notes and tracking action items.
• Develop, maintain and present the strategic road map for Atlassian initiatives.
• Stay current with Atlassian product updates (Jira, Confluence) and administrative best practices.

What You Bring

• Four or more years’ experience administering Jira Cloud, Jira Service Management and Confluence, with strong expertise in JQL (experience with Tempo an asset).
• Two or more years’ experience developing custom scripts in Jira and automating workflows.
• Two or more years’ experience building Jira and Tempo reports, custom filters and dashboards.
• Two or more years’ experience installing and updating Jira plug-ins.
• Working knowledge of Atlassian APIs.
• Experience with, or strong interest in, deploying AI tools within the Atlassian ecosystem (such as Atlassian Intelligence, Rovo and advanced automation rules).
• Experience with Agile methodologies (Scrum and Kanban); certification an asset.
• Passion for digital media and emerging technologies.
• Strong analytical and problem-solving skills.
• Ability to multi-task effectively.
• Excellent prioritization skills.
• Outstanding written and verbal communication skills.
• Ability to work well in a team environment.
• Meticulous attention to detail and a commitment to quality.
• Ability to take initiative and work independently.
• High level of spoken and written English.
• Atlassian Administrator certification an asset.

Candidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next step will be asked to complete a background check. This includes a mandatory Criminal record check. Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country.

If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment.