At a Glance
- Tasks: Lead and manage the Cage, Slots, and Guest Services teams for a vibrant casino environment.
- Company: Casino Vancouver, a dynamic and exciting workplace in Coquitlam.
- Benefits: Competitive salary, flexible schedule, and opportunities for growth.
- Other info: Perfect for those looking to grow in a fast-paced, engaging environment.
- Why this job: Join a fun team and make a difference in guest experiences every day.
- Qualifications: Leadership experience and a passion for customer service are key.
The predicted salary is between 60000 - 70000 $ per year.
Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment.
Key Accountabilities
- Provides input for team member performance objectives and evaluations
- Provides leadership, direction and mentoring to all department team members
- Schedules and supervises team members, edits timesheets for payroll
- Oversees team member training and assigns shift work assignments
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
- Implements all new operations initiatives as directed
- Actively participates in the recruitment and hiring process
- Maintains departmental inventories and supplies
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
Education and Qualifications
- Post Secondary education or suitable combination of education and experience an asset
- Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts
- Minimum 2 years of experience in slot or cage operations
- Minimum 3 years of leadership experience
- Serving it Right Certification
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Literacy in CARRS, TABS3 and Kronos an asset
Work Environment Considerations
Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours.
Shift Manager, Cage, Slots and Guest Services in Coquitlam employer: Casino Vancouver
At Casino Vancouver, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our Shift Managers benefit from competitive salaries, comprehensive training programs, and ample opportunities for career advancement in the vibrant community of Coquitlam, BC. Join us to lead a dedicated team in creating memorable experiences for our guests while enjoying a supportive environment that values your contributions and growth.
