Lead Olympia's corporate reception with front-of-house leadership, guest relations expertise, and a service-driven approach across London's landmark destination.
As Guest Relations Manager, you will oversee reception operations and lead the Guest Services team. You will shape service standards, develop people and performance, and deliver consistently outstanding experiences. Collaboration with security, facilities, engineering and F&B teams supports seamless service across touchpoints.
Key Responsibilities:
- Lead, inspire and develop Guest Services and Reception colleagues
- Oversee reception operations, guest flow and service delivery
- Resolve escalated queries and manage professional service recovery
- Implement policies, procedures and SOPs improving service standards
- Monitor performance metrics, feedback and audit outcomes
Requirements:
- Two to five years' front-of-house management experience
- Strong leadership and people development background
- Outstanding customer service and complaint-handling abilities
- Excellent organisational, planning and communication skills
- Flexibility for evenings, weekends and bank holidays
Bring calm leadership, reception expertise and service excellence to Guest Relations Manager responsibilities at Olympia's corporate office reception.
