Service Manager – Cambridge, Ontario
A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.
This position is designed for a high‑caliber Service Manager who thrives in a fast‑paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.
What You’ll Lead
- Full daily operations of the service department, ensuring smooth workflow and exceptional customer experience
- Leadership of advisors, technicians, dispatch, and support staff with clear expectations and accountability
- Monitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivity
- Customer communication, conflict resolution, and retention strategies that build long‑term loyalty
- Coordination with Parts, Sales, and Management to maintain seamless inter‑department operations
- Oversight of warranty processes, OEM compliance, and proper documentation
- Recruitment, training, coaching, and performance management of all service personnel
- Implementation of processes that improve speed, accuracy, and profitability
What Makes You a Strong Fit
- Proven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership environment
- Strong leadership presence with the ability to motivate, coach, and hold a team accountable
- Deep understanding of dealership service operations, KPIs, and workflow optimization
- Excellent communication and customer‑handling skills, especially in high‑pressure situations
- Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar
- A mindset focused on operational excellence, customer satisfaction, and continuous improvement
What This Role Offers
- A respected dealership with strong ownership support and a loyal customer base
- Competitive compensation aligned with experienced Service Managers
- A stable environment with the resources needed to run a high‑performing department
- Opportunities for professional growth and long‑term advancement
- A leadership seat where your decisions directly impact the dealership’s success
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Dealership service Manager in Cambridge employer: CarGuys Inc.
Join our vibrant dealership as an Automotive Office Manager, where you will thrive in a supportive work culture that values your expertise and encourages professional growth. With a comprehensive benefits package and opportunities for career advancement, we are committed to fostering a rewarding environment that empowers you to excel in managing critical office operations. Experience the unique advantage of working in a dynamic setting that prioritizes teamwork and effective communication, making every day meaningful and impactful.
