Operations Manager in St. Catharines

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements. This position can be based in our St.Catherines office with flexibility to work remotely a portion of the time, and may include travel throughout the HNHB region.

What We Offer

• Competitive salary based on experience
• Flexibility to work remotely a portion of the time
• Supportive and positive leadership support
• Robust Employee Assistance Program (EAP) for you and your family members
• Health & dental benefits, plus retail discounts and recognition rewards
• Opportunities to volunteer in countries with limited access to healthcare services

This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $89,505.00 to $110,994.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Building and coaching your team: Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams. Assisting Management with recruitment efforts. Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals. Supporting with managing front line staff performance issues, coaching and development. Developing consistent workflow routines to support patient service satisfaction.
• Monitoring quality and compliance: Reviewing service audits and administrative procedures in order to make improvement recommendations. Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices. Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).
• Supporting Health and safety: Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues. Assisting Managers in facilitating modified work opportunities. In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.
• Representing your branch: Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings). Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.

What You Bring

• Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
• Current College of Nurses of Ontario (CNO) registration in good standing
• Diploma or Degree in a Health Care or Human Resources related field
• Membership with a Regulated Health Professional/Regulatory Body is an asset
• 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
• A strong desire and commitment to making a difference in the lives of our patients
• Exceptional interpersonal skills and people management skills
• Excellent communication skills including verbal and written skills
• Proven computer skills, including e-mail, MS Word and Outlook, work scheduling systems
• Excellent analytical and problem-solving skills
• Case management skills are an asset
• A valid Driver’s license and reliable personal vehicle
• Current immunization record
• To protect our patients, we require a current vulnerable sector check and a clear background check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.