This is a dual-mandate role at the heart of CarDoor's operations, combining the consultative sales skills of an acquisition specialist with the analytical precision of a professional vehicle appraiser. You will assess vehicles accurately, present market-backed offers to consumers, negotiate to a committed sale, and ensure the downstream dealer transaction is fully supported.
You are both a trusted advisor to the customer and a data-driven evaluator. You are equally comfortable navigating pricing conversations with consumers who may have differing expectations as you are interpreting auction trends and market data. This is a high-impact, high-visibility role suited for automotive professionals who thrive in a fast-paced, performance-driven environment.
Key Responsibilities
Vehicle Assessment and Pricing
- Review inbound leads and assess each vehicle: condition, mileage, trim, accident history, and current market demand
- Apply wholesale market data and auction trends to determine a defensible, competitive offer price
- Produce accurate condition assessments that support your offer and protect the downstream dealer transaction
Consumer Outreach and Closing
- Review customer deal details and present a fair, market-backed price with clarity and confidence
- Explain the MarketCheckTM process in straightforward, consumer-friendly language
- Guide customers through the pricing and commitment process, managing objections professionally
- Develop a tailored deal approach for each transaction based on qualification notes and vehicle assessment
- Maintain a relationship of trust and confidence throughout the full customer experience
- Manage a high volume of daily customer interactions while maintaining quality and composure
Deal Support
- Coordinate with the dealer team to ensure customer commitments align with and support downstream dealer transactions
- Collaborate with cross-functional teams to improve inventory flow, appraisal accuracy, and wholesale processes
- Maintain strong relationships with dealer buyers to facilitate smooth transaction processes
Required Skills and Qualifications
- 2+ years of experience in automotive appraisal, wholesale buying, auction management, or consultative automotive sales
- Practical knowledge of vehicle makes, models, trims, and the condition factors that affect value
- Strong analytical skills with the ability to interpret market data, auction results, and pricing trends
- Proven track record of closing, not just presenting
- Familiarity with appraisal or CRM tools (OpenLane, Accutrade, vAuto, or similar) is an asset
- Strong organizational and time management skills to handle high-volume daily workflow
