Elevate customer experiences as the Customer Support Manager at Cardata. Lead a dedicated team to drive service quality, efficiency, and operational excellence in a remote work setting.
In this pivotal leadership role at Cardata, you will be responsible for overseeing customer support operations and enhancing team performance. With over five years in customer-facing roles, you will establish clear expectations and use data-driven insights to boost service metrics and customer satisfaction. The opportunity awaits a skilled manager to streamline processes and introduce automation to support a scalable customer care function.
Key Responsibilities:
- Lead and develop the Customer Support team
- Own metrics like CSAT and response times
- Manage workforce planning and scheduling
- Oversee customer escalations and resolutions
- Identify process inefficiencies to enhance workflows
Requirements:
- 5+ years in Customer Support or Service
- 2+ years in people management roles
- Proven track record improving Support KPIs
- Strong analytical and communication skills
- Experience in fast-paced environments
Drive efficiency and innovation in customer support management at Cardata to make a significant impact.
Customer Support Manager at Cardata in Ottawa employer: Cardata
At Cardata, we pride ourselves on fostering a dynamic and inclusive work culture where driven individuals can truly make an impact. As a QA Architect, you'll not only lead the charge in quality strategy and automation but also benefit from our commitment to employee growth through mentorship opportunities, flexible working arrangements, and a generous unlimited time off policy. Join us in our mission to revolutionize vehicle reimbursement management while enjoying a supportive environment that values your contributions and well-being.
