At a Glance
- Tasks: Lead card fulfillment strategy and enhance customer experiences at Capital One Canada.
- Company: Join a leading financial services company with a focus on innovation and teamwork.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and drive strategic initiatives for success.
- Why this job: Make a real impact on customer satisfaction and operational excellence in a dynamic environment.
- Qualifications: 8+ years in leadership roles and strong data analytics skills required.
The predicted salary is between 123750 - 151250 $ per year.
Lead card fulfillment strategy at Capital One Canada in Toronto, using process management and data analytics within a hybrid work model. As Senior Manager, Correspondence & Card Fulfillment, you will guide fulfillment experiences for Capital One credit card customers. You will influence strategy, manage operational improvements, and ensure compliance with regulatory, legal, and other requirements. The work spans business partners, vendors, and cross-functional teams.
Key Responsibilities:
- Build interaction models with Canadian, enterprise, and external organizations
- Improve fulfillment experiences, efficiency, compliance, and customer service
- Lead automation, data analysis, and technology-based transformation
- Run controls for performance, quality, capacity, and budgets
- Develop operational leaders focused on operational excellence
Requirements:
- Eight-plus years of leadership in process or risk management
- At least five years of process management experience
- Eight-plus years driving strategic, cross-functional initiatives
- Five-plus years leading and developing high-performing teams
- Data analytics experience using SQL, Power BI, or Alteryx
- Bring process leadership, customer experience, and data-driven transformation expertise to Capital One Canada’s Toronto fulfillment organization.
Senior Manager Card Fulfillment Strategy in Toronto employer: Capital One
At Capital One, we pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to thrive. As a Lead Full-Stack Engineer in Toronto, you'll enjoy the benefits of a hybrid work model, competitive compensation, and opportunities for professional growth through mentorship and leadership roles. Join us to be part of a dynamic team that values creativity and technical excellence in shaping the future of travel technology.
