At a Glance
- Tasks: Shape digital banking experiences through UX content and human-centred design.
- Company: Join Capital One Canada, a leader in innovative digital banking.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on accessibility and innovation.
- Why this job: Make a real impact on customer engagement with your creative content skills.
- Qualifications: 4-5 years of content design or UX writing experience required.
The predicted salary is between 82800 - 101200 $ per year.
Shape digital banking experiences at Capital One Canada in Toronto through UX content, accessibility, and human-centred design across mobile and web. As a Senior Associate Content Designer, you will own copy, content writing, and structure for public and secure experiences. You will apply content design across multiple domains while collaborating with Experience Design, product, engineering, legal, and marketing teams. Your work supports customer engagement with Capital One services, features, and value statements.
Key Responsibilities:
- Write UX content for public and secure digital experiences
- Contribute to information architecture, navigation, and interactive models
- Use analytics, research, and call-centre data for recommendations
- Apply voice, tone, and content guidelines consistently
- Write accessible content meeting WCAG 2.1 AA standards
Requirements:
- Four to five years of content design or UX writing experience
- Digital product experience across mobile and responsive web
- Portfolio showing end-to-end thinking and measurable outcomes
- Comfort working with analytics dashboards or presentations
- Strong storytelling, presentation, organization, and self-direction skills
- Bring UX writing, content strategy, accessibility, and data fluency to Capital One Canada’s Toronto Experience Design team.
Senior Content Designer – Toronto employer: Capital One
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