Shape business process improvements at Capital One Canada in Toronto through Lean methodologies, stakeholder collaboration, and a hybrid three-day office model.
This new graduate Process Manager role enters the Process Manager Development Program during the first year. You will complete hands-on training, apply Lean and Green Belt methodologies across two projects, and present your work to senior leaders. The work supports customer-focused improvements across areas including Fraud, Customer Acquisitions, and Payments.
Key Responsibilities:
- Define and implement process improvement agendas
- Use data to improve customer experiences and efficiency
- Collaborate with software and data science teams
- Drive product launches, technology changes, and continuous improvement
- Monitor process performance through quality assurance routines
Requirements:
- Graduate in 2027 from an accredited undergraduate program
- Completed or pursuing a relevant university degree
- Strategic thinking and structured problem-solving skills
- Familiarity with Lean, Six Sigma, or process improvement
- Interest in coding or data visualization, including SQL or Tableau
Build customer-focused banking processes with Capital One Canada using analytical thinking, Lean methods, and collaborative problem-solving.
Process Manager Development Program Toronto employer: Capital One - CA
At Capital One Canada, we pride ourselves on being an innovative employer that empowers our employees to take ownership of their work and career. With a hybrid work model that promotes flexibility, a comprehensive benefits package, and a strong commitment to professional growth, we create an environment where you can thrive both personally and professionally. Join us in Toronto to be part of a team that values bold innovation and authentic collaboration, all while making a meaningful impact on the travel experience for millions of Canadians.
