At a Glance
- Tasks: Lead Salesforce assessments and optimize enterprise solutions for top-tier clients.
- Company: Join Capgemini, a global leader in tech transformation and innovation.
- Benefits: Enjoy competitive salary, comprehensive benefits, and flexible work options.
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Shape the future of technology while making a positive impact on the world.
- Qualifications: 10+ years in Salesforce consulting with deep expertise in Marketing and Data Cloud.
The predicted salary is between 121500 - 148500 $ per year.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Role
We are looking for a Senior Salesforce Consultant to provide domain, technical and architectural depth on a capability assessment for a large enterprise client. You will evaluate how the Salesforce platform is used across customer engagement, service, commerce and data functions. You will test the value it delivers, how well it fits the business, and where cost and risk sit.
What You Will Do
- Business Capability & Operating Model Assessment
- Map Salesforce products to the business capabilities they support across customer communications, personalization, service, commerce, analytics and integration
- Assess the maturity and effectiveness of each capability, and identify overlaps, gaps and underused functionality
- Evaluate capability ownership, roles, governance and how platform functions align to the operating model
- Assess team skills, capacity and enablement needs across business and technology groups
- Architecture & Platform Assessment
- Assess current-state architecture across Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, analytics tools and integration middleware
- Evaluate org and data model design, capacity and scalability, multilingual support, and reporting limitations
- Identify technical debt and legacy constraints, and recommend migration and modernization paths
- Document current-state architecture, data flows and integration patterns
- Licensing, Consumption & Cost
- Analyze licensing and consumption-based pricing models, and compare consumption against allocation
- Identify cost drivers, optimization opportunities and governance gaps
- Recommend cost visibility and FinOps controls
- Value & Measurement
- Review how business value and attribution are measured, and test the evidence behind reported outcomes
- Assess measurement and analytics approaches, including cross-channel reporting and dashboards
- Separate platform-driven outcomes from outcomes that are contested or poorly evidenced
- Service & Operations
- Review case management design, queue structures, SLAs and reporting
- Assess support workflows across channels and user groups
- Integration & Data
- Review integration patterns and data flows across Salesforce and the surrounding enterprise stack
- Assess identity, consent and data-sharing patterns with the data platform and customer data layers
- Vendor Partnership & Roadmap
- Evaluate the vendor partnership model, including roadmap alignment, enablement and advisory support
- Contribute to target-state recommendations and a prioritized roadmap
- Support stakeholder interviews and synthesize findings into clear, evidence-based deliverables
Required Skills
- 10+ years in Salesforce consulting and technical space, with 3+ years in large enterprise environments
- Deep, hands-on expertise in Marketing Cloud and Data Cloud
- Working knowledge of Service Cloud and Commerce, including legacy and modern architectures
- Proven experience conducting Salesforce architecture reviews, technical debt assessments or licensing optimization
- Experience assessing business capabilities and operating models for enterprise platforms
- Strong understanding of Salesforce consumption-based licensing (credits, contacts, API and data volumes)
- Experience integrating Salesforce with cloud data warehouse environments
- Relevant certifications (e.g. Application or Technical Architect, Marketing Cloud Consultant, Data Cloud Consultant, Service Cloud Consultant)
Technical Skills
- Salesforce: Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, Marketing Cloud Intelligence
- Data: Snowflake or Databricks integration patterns, data modelling
- Analytics: Tableau, Power BI, attribution and measurement approaches
- Governance: Licensing and consumption analysis, FinOps practices, consent and PII handling
Nice to Have
- Experience with personalization, retail media, loyalty or personalization use cases
- Familiarity with Snowflake, Databricks, identity and consent platforms, and other marketing technology
- Experience with Tableau and Marketing Cloud Intelligence
- Experience with multilingual deployments
- FinOps or cloud cost governance experience
- Retail consumer sector background
Senior Salesforce Advisory Consultant in Mississauga employer: Capgemini
Capgemini is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to lead innovative ADM/AMS solutions in the vibrant Greater Toronto Area. With a strong emphasis on professional growth, extensive training opportunities, and a hybrid work model that promotes work-life balance, Capgemini empowers its team members to thrive while engaging with diverse clients across multiple countries. Join us to be part of a collaborative environment where your expertise in SAP and leadership can make a significant impact.
