Applications Support Specialist in Calgary

At Capgemini Engineering, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference.

We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications. This role is responsible for ensuring application availability, delivering end-user support, managing incidents and requests, and partnering with internal teams and vendors to maintain a stable and efficient application environment.

Your Role:

• Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.
• Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.
• Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
• Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.
• Perform incident, service request, and problem management activities in accordance with established service level agreements (SLAs).
• Conduct issue triage, root cause analysis, escalation management, and resolution tracking.
• Log, update, track, and report on support tickets to ensure timely and accurate resolution.
• Support application upgrades, patching, configuration changes, and interface management activities.
• Manage software licensing, user account provisioning, and de-provisioning processes to support employee onboarding and offboarding.
• Maintain and enhance application support documentation and knowledge base articles.
• Collaborate with business stakeholders, technical teams, and external vendors to improve application stability and user experience.
• Participate in testing and validation activities for application enhancements and system changes.
• Identify opportunities for process improvements, automation, and operational efficiencies within the application support function.

Your Skills and Experience:

• Demonstrated hands-on experience supporting subsurface and petro applications within the Oil & Gas or Energy industry.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Geoscience, Petroleum Engineering, or a related discipline, or equivalent industry experience.
• Demonstrated hands-on experience supporting the Schlumberger petro-technical application suite.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

The base compensation range for this role in the posted location is $76,336 to $179,088 / year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.