Application Functional Support – GIS in Calgary

At Capgemini Engineering, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference.

Location: REMOTE / Hybrid – Calgary, Canada

About The Job You’re Considering:

Capgemini Engineering is seeking an Application Support Specialist - GIS with strong experience supporting ArcGIS / ESRI Enterprise environments. The ideal candidate will have a solid understanding of GIS applications, geospatial data, and end-user support, along with the ability to troubleshoot functional issues and collaborate with business stakeholders.

Your Role:

• Provide day-to-day functional support for GIS and geospatial applications.
• Diagnose, troubleshoot, and resolve application incidents, user issues, and service requests in a timely manner.
• Act as the primary point of contact for business users, ensuring effective issue resolution and user satisfaction.
• Support application upgrades, configuration changes, and system integrations from a functional perspective.
• Manage user accounts, security roles, and access permissions across GIS platforms.
• Collaborate with technical teams and business stakeholders to identify and resolve application-related challenges.
• Develop, maintain, and update functional documentation, standard operating procedures, and knowledge base articles.
• Monitor application performance and proactively identify opportunities for process and system improvements.
• Provide end-user guidance, training, and best practices related to GIS applications and geospatial data usage.

Your Skills And Experience:

• Bachelor’s degree in business, Engineering, or a related discipline OR Educational background in GIS, Geography, Geospatial Sciences, Social Sciences, or a related field.
• 7+ years of experience in application support, with a focus on GIS solutions.
• Hands-on experience with ArcGIS Enterprise and ESRI technologies.
• Strong understanding of geospatial concepts, geographic data management, and GIS workflows.
• Experience supporting enterprise business applications and managing user access controls.
• Excellent problem-solving, troubleshooting, and incident management skills.
• Strong communication and stakeholder management abilities.
• Ability to create and maintain detailed functional documentation.
• Experience supporting enterprise-level GIS implementations and integrations.

The base compensation range for this role in the posted location is: 76,336 - 166,552. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.