At a Glance
- Tasks: Lead expert services in consulting, implementation, and technical support for clients.
- Company: Dynamic company focused on delivering top-notch professional services.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team culture that values continuous learning and development.
- Why this job: Make a real impact by bridging teams and clients while driving service excellence.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 90000 - 110000 $ per year.
Oversee the delivery of expert services: consulting, implementation, and technical support. Act as the bridge between a company’s internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction.
Core Responsibilities
- Service Delivery & Project Management: Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones. Oversee the lifecycle of client engagements, from initial requirements gathering to final execution. Establish and enforce service standards, methodologies, and best practices to ensure consistent quality.
- Client Relationship Management: Build and maintain long-term partnerships with key customers. Act as a senior point of contact for escalations and complex problem-solving. Solicit and analyze customer feedback to drive continuous service improvement.
- Financial & Resource Management: Manage the Professional Services budgeting, forecasting, and revenue tracking. Optimize resource allocation to ensure billable employees are utilized efficiently without burnout. Manage vendor relationships to maximize engagement and leverage resources when required.
- Team Leadership & Development: Recruit, train, and mentor staff. Conduct performance reviews and set growth targets for team members. Foster a customer-centric culture that emphasizes empathy and professional excellence. Coach to BP Swagger sales training. Continuous learning on how to engage customers.
Essential Skills
- Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans.
- Communication: Expert level in presenting to executives and leading high-stakes negotiations.
- Technical Aptitude: Deep understanding of the industry’s specific products or services.
- Organization: Highly proficient in managing multiple, concurrent high-priority projects.
- Personnel Management: Ability to listen and collaborate with team members.
Education: Regularly attend conferences, webinars, events, associations.
Qualifications: Survey, 3D scanning, detailing, engineering, trades background. Organized. Ability to see projects from start to finish. Scope project, build workflow, test and develop go-to-market strategy. Be able to travel. Comfortable on a job site. Understanding of industry workflows and processes.
Support and Services Manager in Burnaby employer: CANSEL
Cansel is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Senior Developers passionate about cloud technology. Located in a dynamic environment, employees benefit from opportunities for professional growth, a supportive team atmosphere, and the chance to work on cutting-edge projects that drive meaningful change in digital products. With a focus on scalability and user experience, Cansel empowers its developers to lead impactful initiatives while enjoying a balanced work-life integration.
