Canderel- Customer Service Coordinator in Montréal

Responsibilities:

• Maintain effective and collaborative working relationships with internal and external stakeholders.
• Ensure the efficient flow of information and documentation.
• Maintain accurate and up-to-date records, and ensure proper filing of contracts, reports, revisions, and drawings.
• Perform and update all administrative tasks related to the department.
• Manage and maintain departmental files and records.
• Review housekeeping service proposals according to specifications and prepare documentation for tenants.
• Process vendor invoices in a timely manner.
• Prepare contracts and provide support for tendering and bidding processes.
• Prepare warehouse leases, as well as VTS documentation, move-ins, and move-outs.
• Ensure proper management of storage spaces by verifying vacancies and keeping warehouse inventory trackers up to date.
• Oversee signage for all buildings to ensure it remains in good condition, and collaborate with the marketing team on all new signage projects.
• Provide support to the department’s Administrative Assistant with notices, access requests, and the Customer Relations email inbox.
• Provide backup support to other members of the Customer Relations team as needed.
• Conduct housekeeping inspections and prepare inspection schedules.
• Ensure vendor insurance certificates and vendor tracking records are kept current and up to date.

Qualifications & Competencies:

• Please note that due to the nature of the position, a proficient level of English is required to communicate on a regular basis with employees outside of Quebec.
• Minimum 3-5 years’ experience working for a developer or general contractor in the residential sector
• Experience working in the Home-Building Industry, in a customer-service role
• Knowledge of Tarion guidelines
• Strong computer software skills required (MS Office, etc.)
• Excellent customer service skills, troubleshooting capabilities and investigative questioning techniques
• Excellent time management and organizational abilities
• Superior problem-solving skills
• Excellent written and oral communication for liaising with all stakeholders, maintained excellent relations with team members, clients, consultants and sub-trades
• Ability to read and analyze drawings is beneficial
• Experience working with consultants and contractors
• Positive attitude and ambition to grow within an entrepreneurial environment

#J-18808-Ljbffr