Lead B2B SaaS customer success at Canals through onboarding, training, adoption, renewals, and technical problem-solving across a remote-first team.
As Customer Success Manager, you will own post-sale relationships for a portfolio of accounts. You will help wholesale distributors scale with Canals automation and AI. The work combines relationship management, strategic enablement, usage analysis, and cross-functional collaboration with Product and Engineering.
Key Responsibilities:
- Own customer relationships, adoption, retention, and renewals
- Lead onboarding and training sessions across customer teams
- Monitor usage metrics and identify adoption gaps
- Facilitate business reviews demonstrating ROI and future goals
- Partner with Product and Engineering to resolve issues
Requirements:
- Typically five to eight years in B2B SaaS Customer Success
- Experience driving adoption, utilization, and end-user training
- Proven ownership of renewals and retention
- Strong communication and relationship-building skills
- Ability to explain technical concepts to non-technical audiences
Bring customer relationship management, product adoption, and renewal expertise to help Canals customers scale confidently with automation.
B2B SaaS Customer Success Manager in Ottawa employer: Canals
At Canals, we pride ourselves on being a fully remote, profitable startup that is revolutionizing the industrial supply chain with AI. Our culture fosters ownership and innovation, allowing you to shape new systems and processes while working alongside a talented team across North and South America. With a strong emphasis on employee growth and a commitment to customer success, you'll find meaningful opportunities to make a real-world impact in a flexible and supportive environment.
